PURE ELIXIRS · HELP & ADVICE
Good questions.
Clear answers.
Start here for help choosing a fragrance, placing an order or finding out what happens next.
Choosing your fragrance
Where are your candles made?
Our soy candles are handmade in Cyprus. The collection includes different sizes and fragrance styles; check each product page for its specific materials and details.
How do I choose a scent online?
Start with fragrance notes you already enjoy, then compare the size and format. Our candle buying guide explains what to look for and what scent-strength descriptions can—and cannot—tell you.
What’s the difference between a candle, reed diffuser and wax melt?
A candle gives fragrance and candlelight while it burns. Reed diffusers release fragrance without a flame. Wax melts need a compatible warmer or burner. Choose the format that suits your space and routine, and follow its instructions.
Can you help me choose a gift?
Yes. Tell us the recipient’s fragrance preferences, your budget and the occasion. You can also explore our gift sets and check the contents of each option.
Are your products suitable for every person, pet and surface?
Fragrance preferences and sensitivities vary. Follow the warnings and intended uses on each product’s label. Keep fragrance products away from children and pets, and ask us for product-specific information before ordering if you have a particular concern.
Orders & delivery
Where do you deliver?
Online checkout currently supports Cyprus and Greece. Enter your destination at checkout to see the available delivery options and charges. For another destination, contact us before ordering.
How long does delivery take?
Our published processing estimate is 1–2 business days. Delivery within Cyprus is estimated at 1–3 business days after dispatch. These are estimates, not guaranteed arrival dates. See Delivery & Returns for details.
How much is delivery?
Applicable delivery charges and any shipping offer are shown at checkout after you enter your delivery details. Review the total before confirming your order.
How can I pay?
Card payments through JCC and cash on delivery are enabled in our store. The payment options available for your order are shown at checkout.
How do I check my order?
Use your order number and the billing email address from checkout on our order-status page. This shows the store’s order status. If you have a courier tracking reference, use that separately to follow the parcel.
Can I change an order after placing it?
Contact us as soon as possible with your order number and the change you would like. We’ll check whether it can still be made before dispatch.
Product care & returns
Where can I find care instructions?
Follow the instructions supplied with your specific candle, diffuser, spray or burner. Never leave a burning candle unattended. If a label or instruction is missing, ask us before using the product.
Can room spray be used on any fabric?
Use a spray only for the purposes stated on its label. Fabric types and finishes vary, so do not assume every room spray is suitable for every textile. Follow any patch-test instructions supplied with the product.
What if I change my mind?
For eligible online purchases, you can notify us of your decision to withdraw within 14 days of delivery. Return conditions, costs and refund details are explained on our Delivery & Returns page. Your statutory rights apply.
What if my order arrives damaged or something is wrong?
Contact us with your order number and a description of the problem. Clear photos of the item and packaging can help us understand what happened. Keep the packaging while we help arrange the next step.
Still have a question?
Tell us what you need help with and we’ll point you in the right direction.