Pure Elixirs Support

We’re here to help beautifully.

Have a question about a fragrance, need help with an order, or want to create something special with Pure Elixirs? Send us a message and our team will get back to you with care, clarity, and attention to detail.

Send a Message
Email Us

📍

Address

Pure Elixirs
Makariou III
Larnaca, Cyprus

☎️

Phone

+357 97 541816

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Email

info@pureelixirs.com

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Business Hours

Mon – Fri: 9:00 AM – 4:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Send us a message.

Complete the form below and tell us how we can help. For order-related enquiries, please include your order number so we can assist you faster.

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Questions before you press send?

Here are the most common things customers ask before contacting us. These answers help you get what you need faster.

How quickly will you respond to my message?

We aim to respond to all enquiries within 24 hours during business days. Messages sent during weekends or public holidays will be answered as soon as we return.

I need help with an order. What information should I include?

Please include your full name, order number, email address used at checkout, and a short description of the issue. This helps us locate your order quickly and assist you faster.

Can I contact you for fragrance or product recommendations?

Yes. Tell us what kind of atmosphere you want to create, such as fresh, warm, floral, clean, relaxing, or luxurious, and we will help you choose a candle, wax melt, diffuser, room spray, or gift set.

Do you accept wholesale, corporate, or custom gift enquiries?

Yes. For wholesale orders, corporate gifting, event favours, or special requests, please contact us by email with the details of your enquiry and we will get back to you with available options.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos of the item, packaging, and any damage or issue. Our team will review the case and help resolve it promptly.