1. Introduction

This Shipping and Return Policy outlines the terms and conditions related to the delivery of products purchased from Pure Elixirs (“we,” “our,” “us”) through our website, pureelixirs.com. It also explains the process for returning products and obtaining refunds.

2. Shipping Policy

2.1 Shipping Destinations

We offer shipping to various locations within the European Union (EU) and internationally. Please note that shipping rates and delivery times may vary depending on the destination.

2.2 Shipping Costs

Shipping costs are calculated based on the destination, weight, and dimensions of your order. The shipping cost will be displayed at checkout before you confirm your order.

2.3 Delivery Times

Delivery times vary based on your location and the shipping method selected. Estimated delivery times are as follows:

  • Within the EU: 5-7 business days
  • International: 10-15 business days

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs processing and postal service delays.

2.4 Order Processing

We process orders within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2.5 Customs and Import Duties

For international orders, customs and import duties may apply. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information on potential charges.

3. Return Policy

3.1 Right to Withdraw

Under EU law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days after the day you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

3.2 How to Exercise Your Right to Withdraw

To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email) to the contact details provided below:

Pure Elixirs
Makariou III, Larnaca, Cyprus
Email: hello@pureelixirs.com
Phone: +357 99000000

You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right to withdraw before the withdrawal period has expired.

3.3 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

3.4 Return of Goods

You shall send back the goods or hand them over to us at the following address, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us:

Pure Elixirs
Makariou III, Larnaca, Cyprus

The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

3.5 Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Refund Policy

4.1 Refund Process

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4.2 Exceptions

Certain types of goods are exempt from being returned, such as perishable goods and custom-made products. These items will be clearly marked as non-returnable on our website.

5. Contact Us

If you have any questions about our Shipping and Return Policy, please contact us at:

Pure Elixirs
Makariou III, Larnaca, Cyprus
Email: hello@pureelixirs.com
Phone: +357 99000000

Effective Date: [11, July, 2024]

This Shipping and Return Policy was last updated on [11, July, 2024].